Term’s & conditions
By using our services you agree to the Al Haji London Cars terms and conditions to which we reserve the right to change at any time in order for quality testing and development. Information is subject to change and will be displayed on the Al Haji London Cars website to notify users. Within 14 days of new terms in place, an automatic customer acceptance will be live unless objectified. Further use of Al Haji London Cars services is solely accepted by the user.
- User Registration
All information provided by user must be accurate and complete through all parts of registration process.
- Contract of Service and changes to offers
All conditions of contract apply to arranged services provided by Al Haji London Cars.
Subsequent to the booking and after start of service, additional fees may occur according to the price structure. Making sure with the TSP (transport service provider), the user has the possibility to make changes to the destination, journey, extras, etc.
All hourly rides must end in the same city as start of the service.
User can choose between our different types of class vehicles; Business Class, Business Van and Luxury Class alongside Economy Class. User can choose vehicles from our ‘Cars’ page on Al Haji London Cars homepage.
Images shown on our ‘Cars’ page are in place to demonstrate the class of vehicles we provide.
Given the opportunity, user may choose to upgrade to higher class vehicle, upon availability of vehicles, the price is free but payment for different category will be charged accordingly, You can be discuss any time by giving Al Haji London Cars a call.
3.4. Booking times
For all vehicles booking must be at least 24 hours before pick-up time.
3.5. Booking areas
For booking in London – booking must be at least 24 hours before pick-up time.
For booking in the whole of the UK – booking must be at least 2 days before pick-up time.
- Transport safety
When booking for children, child seats must be requested in the comments section including the age of children and the type of seat needed.
The only amount of luggage you are allowed is the amount agreed upon selection of vehicle class and size. Extra luggage will come with extra charge. Al Haji London Cars have the right to refuse luggage which was not agreed upon or cannot be fitted inside the vehicle boot. Luggage will not be place on the vehicle’s seats due to safety regulations.
If the customer wants to bring animals on board, they must take prior permission before booking to make sure with the TSP and partners if they are willing to accept such a case. Guide dogs will not be refused. Al Haji London Cars ’s chauffeurs have the right to refuse to take animals that were not agreed upon.
4.4. Policy on passengers and luggage
The booking of vehicles each have a set amount of passenger and luggage allowance in order for the best experience for customers. The TSP has the right to refuse any luggage or passenger if space becomes extremely limited and safety conditions are compromised.
Last minute cancellations due to unforeseeable situations will be compensated by a full or partial refund to customer (if accepted by customer). The customer has a maximum of 15 minutes after the time agreed upon, after that it 25 GBP per hour.
Al Haji London Cars vehicles (Fleet) comes with tracking in the cars for security and safety reasons.
- No shows, changes to booking, cancellations
5.1. No shows
No show means a cancellation to the customer’s TSP service for the booked periods. This rule may be ignored if a later pickup time is agreed by customer and TSP
(A) Transfer Services
A no show is only considered if the customer is not present without cancellation 30 minutes past booked pickup time at the pickup location. No shows such as this will mean a full charge of customer’s booked service which must be paid for, no extra waiting time costs will apply where possible.
(Long distance only) Airport and train station pickups are considered no shows when customer has not cancelled 60 minutes prior to the booked pickup time, at which point the customer’s booked service must be paid for in full, no extra waiting time costs will apply where possible.
(B) Hourly Services
A no show is considered if customer does not show up at all during the booked hours at the agreed pickup time and location at which point the service for that booking must be paid in full.
(Long distance only) Airport and train station pickups are considered no shows when user has not shown up for the booked hours after the agreed pickup time and location, at which point the customer’s booked service must be paid for in full, no extra waiting time costs will apply where possible.
If Al Haji London Cars feels that a booking cannot be made, which can include sudden emergency for driver, unavailability of vehicle or extreme weather conditions, bookings may be cancelled along with a full refund.
(A) Transfer Services
Cancellations are free of charge as long as the TSP has not yet departed to pick up the customer or more than an 6 hours are left before agreed pickup time. Any other no shows will be due payment for in full for the arrangement fee.
Cases when cancelled by client:
TSP has not begun journey to pick up location – No charge
Cancellations can be made free of charge before driver presses the 60 minute button
(B) Hourly Services
Cancellations are free of charge as long as they are made 24 hours prior to the agreed pickup time. If cancellations are made within 24 hours of pickup time, a full charge will be made for the booking.
Cases when cancelled by client:
24 hours or more before pickup time – No charge
Between 12 hours and 24 hours prior to pick up time – Will be charged for half of the booking price
Under 12 hours before pickup time – Full charge
If a driver cancels a ride, no cancellation notification will appear for the customer as customer will only see details of the new driver who has accepted the job. (Any other cases, customer will be contacted by the customer service department)
Cancellations can be made via phone, using Al Haji London Cars website or through the customer booking app
5.3 Changes to booking
Changes can be made during a ride for a change of destination. This will be sent over for review and the TSP will charge extra miles accordingly.
5.4 Behaviour in the vehicle
All passengers must abide to the following standard rules and laws when users are travelling with the TSP:
Any and all instructions from the TSP must be followed
The TSP must ensure a safe ride for all passengers (including young children and pets)
Doors must remain closed while the vehicle is moving
Users must not throw objects from the vehicle
Users must not stick body parts out of the vehicle
Users must not shout from the vehicle
Users must not smoke within the vehicle
Users must not damage the vehicle
Devices provided by the TSP may be used by users after short instructions from the TSP
Any physical or verbal abuse, threat, sexual and other harassment by or towards the TSP will not be tolerated and serious action will be taken
5.5 Lost Property
Any items lost within the vehicles will be returned to the Lost and Found department which can be retrieved by either calling your driver or the office number.
- Payments and Premiums
(A) Waiting times for Transfer Services
Only for transfer services, the first 60 minutes of waiting time is free for airports after agreed pickup time and for any other pickup, customers receive 15 minutes of waiting time for free. Any extra waiting times costs after this free waiting time is up, the cost will be charged for every minute at a flat rate which will be calculated by the hourly booking price of the area of agreed pick up location and also includes the vehicle category rate (including VAT).
(B) Additional Kilometres for Hourly Booking
Al Haji London Cars and partners have fixed mile-per-hour rate and any extra miles outside of the hourly rate will be added as extras and calculated by the hourly booking price of the area of agreed pick up location and also includes the vehicle category rate (including VAT).
(C) Terms of Payment and Transaction Fees
The user can pay using all major credit cards. Payment will be taken instantly as booking is complete and any extras added along the user’s journey will be debited 24-48 hours after the journey is over.
Invoices will be sent out to those who request it.